Jobs and teams

Innovative and interactive practices for developing employees’ soft skills


What are soft skills?

Soft skills are a combination of people skills, social skills, communication skills, character or personality traits, career attitudes, social intelligence and emotional intelligence, among others, that enable people to navigate their environment, work well with others, perform well and achieve their goals with complementing hard skills. In other words, soft skills can be defined as desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people and a positive flexible attitude. There are a lot of interesting and innovating games and activities that you can use in order to develop your employees’ soft skills in a fun and creative way. But, in order to get you started, we have collected 24 activities and games for you. Check them out in the following table.

Necessary human resources

You or your HR department should get acquainted with the games and activities that you will select for each soft skill, in order to be able to facilitate their implementation and, finally, get the desired results out of them.

The 8 most important soft skills

1. Communication
2. Teamwork
3. Problem solving
4. Adaptability
5. Creativity
6. Time management
7. Leadership
8. Emotional intelligence

Expected impact

Example(s) of prior application

Company name: ING Greece

Location: Athens, Greec

How the WPI was implemented?

ING Greece has been operating since 1980 helping customers to secure their financial future through its pension, insurance, investment and bank assurance products. With more than 200,000 customers and a network of 16 branches and 25 offices throughout the country, the company has one of the largest networks of financial advisors, consisting of more than 1,000 people and employing about 400 administrative employees. ING has widely understood that all employees have a potential for creative thinking and are able to contribute to innovation and change by taking part in processes where knowledge and ideas are exchanged. To this aim, the company focuses on facilitating employee collaboration by enabling dialogue, supporting employee development and improvement, facilitating employee engagement and encouraging employees to generate innovative ideas.

Results obtained

A true “open door” work environment is created, with more friendly forms of working, by bringing executives and employees together, facilitating their collaboration in a more employee friendly and flexible form. Continuous employee improvement by participating in learning and development is facilitated. Their shared knowledge and experience are enhanced and supported involving all employees to this aim. A high degree of employee involvement in producing innovating ideas, in relation to specific company areas, is achieved. Sharing of ideas, in an open way of communication, through dialogue, is encouraged. In this way, strategic knowledge which is exchanged, between experts and the rest of the company, is successfully integrated. Conditions for active employee participation are created, making them feel more involved in the decisions related to any company changes that are going to take place.


Other example:
The National Postcode Lottery

How can I acquire a voucher for implementing workplace innovation practices? ​